axcelerate Support
Welcome to the aXcelerate Support Hub.
This page is your one-stop location for Trainer and Assessor (TAF) support. You'll find SOPs, how-to guides, quick reference resources, and training materials to help you navigate aXcelerate. If you can't find what you need, you can submit a support ticket from this page.
We'll also post important announcements here, including system updates, planned maintenance, known issues, and any major outages.
From the 2026/27 season, SLSSA has introduced the aXcelerate app to support volunteer Trainers and Assessors with award delivery and assessment. The app is designed to streamline the assessment process and reduce marking time.
Watch the highlight video to explore the key features
Issues & Bug Status
When we are aware of issues that may impact a number of users, we will keep you updated here.
If you are experiencing problems and it is not currently noted, please let us know by submitting a support request below.
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Attendance records not saving via the app
Issue reported to aXcelrate, who are looking into the issue
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We are aware that there is a lag time for assessments to display in the app.
Issue has been reported to aXcelerate who are addressing.
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Course notes added via the app were not displaying.
The issue has been resolved.
Need help?
Let us know by logging a support request or leaving feedback below and one of the Member Ed team will be in touch.