axcelerate Support

Welcome to the aXcelerate Support Hub.

This page is your one-stop location for Trainer and Assessor (TAF) support. You'll find SOPs, how-to guides, quick reference resources, and training materials to help you navigate aXcelerate. If you can't find what you need, you can submit a support ticket from this page.

We'll also post important announcements here, including system updates, planned maintenance, known issues, and any major outages.

aXcelerate Training & Assessment Support, For Chief Instructors, Trainers & Assessors, Version 0.1 | 2026

Policy: SLSSA aXcelerate Assessment Processing-v1 Approved - July 2026

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Issues & Bug Status

When we are aware of issues that may impact a number of users, we will keep you updated here.

If you are experiencing problems and it is not currently noted, please let us know by submitting a support request below.

  • Course notes added via the app are not displaying.

    The issue has been reported to aXcelerate, who are looking into it

  • Attendance records not saving via the app

    Issue reported to aXcelrate, who are looking into the issue

Need help?

Let us know by logging a support request or leaving feedback below and one of the Member Ed team will be in touch.